Description

The Engineer role is a key position in Infrastructure Management function of the IT & S department. This role is responsible of practical and operational (hands on) deployment, security and support of IT infrastructure technologies to include voice, data communication systems, local and wide area networks (LAN/WAN, WIFI) routers, switches, servers, email, virtual server infrastructure, security systems (firewalls, anti-virus systems, etc.), data centers, routine control of business continuity (i.e., backup / recovery plans / systems, disaster recovery plans /systems, hardware / firmware patching standards) for ADA University in accordance with the assigned responsibilities.

Responsibilities

• Responds to requests for assistance as per internal practice (in person, via phone, email, portal, etc.);
• Assists internal and external stakeholders with troubleshooting of IT Infrastructure related issues.
• Maintains up-to-date records and descriptions of hardware and software elements assigned for administration 
• Provides superior customer service to all internal and external stakeholders.
• Be able to work independently and troubleshoot minor issues, but at the same time complying with internal incident escalation guideline.
• Demonstrate good social and communication skills in a professional environment.
• Performs initial diagnostics and suggests solutions for technical hardware and software issues.
• Maintains required knowledge and skills to recognize issues between different IT Infrastructure components/layers and coordinate troubleshooting with peers within and between divisions of the department
• Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education).
• Stays up to date with system information, changes and upgrades
• Performs procedural, well-defined activities within the available system functionality and recognizes ways and methods to optimize current infrastructure in relevance to assigned scope in accordance with Infrastructure Management Administration track
• Performs other relevant duties as assigned by the immediate supervisor
• Other responsibilities according to assigned Infrastructure Management Administration track.

Requirements

• Bachelor’s degree (IT, Engineering, Computer Science) and minimum of 2-year relevant experience in a similar role / IT Service Desk support / system support
• Good familiarity with the infrastructure components and functionality of the systems in scope as defined in assigned Infrastructure Management administration track (trainable), ability to recognize and advise available functionality to address relevant user requests and inquiries
• Good PC literacy skills
• Troubleshooting skills
• Oral and written communication skills.
• Service-oriented.
• Attentive to details.
• Ability and willingness to perform repetitive work.
• Ability to learn and apply new knowledge and methods.
• Able to adhere to agreed timeline.
• Fluent in English (desirable) and Azerbaijani languages

Technical skills

Networking Concepts

Understanding of basic networking concepts:

• OSI model
• TCP/IP fundamentals
• DNS and DHCP
• Routing and switching basics
• Basic network troubleshooting

For senior roles

Working proficiency in protocol analysis and packet sniffing tools:

• Wireshark and/or
• TCPdump

Network Infrastructure

Knowledge of network infrastructure components, describe its features and usage scenarios, as well as the ability to perform hardware installation of:

• Routers
• Switches
• Firewalls
• Wireless Networking
• VOIP
• Knowledge of infrastructure elements (equipment types, such as server, storage, etc.), their main functions and applications

For senior roles

• Proxy servers
• Load balancers

Network design

• Knowledge about main design topologies
• Subnetting and IP address planning
• VLAN configuration
• Understanding of failover and redundancy

For senior roles:

• Ability to advise on further development / upgrades, component level system design and solution planning
• Description of network design principles
• Configuration and management of high-availability solutions
• Redundancy planning
• Failover configurations

Network Security

Understanding of security fundamentals of:

• Firewall configuration
• VPN technologies
• Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS)

For senior roles:

Advanced knowledge of network security:

• Advanced firewall configurations
• Encryption protocols
• Access control mechanisms
• Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) configurations

Network Services

Knowledge or relevant hands-on experience with network services:

• DNS configuration
• DHCP management

Monitoring and Optimization

• Understanding of monitoring and optimization
• Ability to read and understand monitoring system data

For senior roles:

• Advanced proficiency in monitoring and optimization:
• Network monitoring tools (PRTG, Zabbix)
• Performance optimization strategies 

Incidents and Incident Response

• Understanding incidents including hardware failures, software glitches, security breaches, and natural disasters
• Awareness of the basics of incident response and management, including detection, response, mitigation, and recovery

For senior roles:

• Experience in implementing and maintaining network and system security best practices
• Investigation and analysis of network incidents
• Creating comprehensive documentation of incident details, including causes, impact, and resolution
• Using documentation to analyze past incidents and identify areas for improvement
• Documenting lessons learned and best practices for future incident response
• Updating documentation based on changes in network architecture or security practices.

Please follow the link to apply for this position: https://www.ada.edu.az/apply-to-job

The deadline for application is April 19, 2024.

Only shortlisted candidates will be contacted for further recruitment process.